Troubleshooting

19 articles

​I jumped, but no jumps are detected. Why?

Step #1 - Check if the Equisense sensor and the App are up-to-date. The first thing to do when your sensor does not detect any jumps is to verify that you have installed the newest software on the Ap…

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Noisy heart rate signal, what do I do?

My horse’s heart rate is too noisy throughout the session, how to fix it? The App can sometimes send you an error message telling you that the signal is too noisy. As a result, parts of the curve are…

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Why are my heart rate curves not complete?

Why are my heart rate curves not complete? You will sometimes notice that parts of your heart rate curves are intersected by holes (without data). These are areas where the signal was not good enough…

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My sensor does not connect!

Can't connect to your sensor? We will find a solution! As a reminder, to connect your sensor, here is how to proceed: Take your sensor and your phone. Turn on the bluetooth of your phone. Shake the s…

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The synchronization often stops during my sessions!

Don't worry. It may happen that the sensor disconnects and reconnects during the training session. The reason for this is an interruption of the Bluetooth connection. The sensor has to reconnect agai…

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My GPS shuts itself down after 15-20min, why?

[IMPORTANT MESSAGE GPS - HUAWEI & HONOR: DO NOT LOCK YOUR PHONE WHEN RECORDING A GPS SESSION]. Indeed, an issue with the GPS function can occur with Huawei and Honor phone. These two manufacturers ha…

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My GPS track is not correct or doesn't appear at all. What did I do wrong?

In the Equisense App you have the possibility to track your ride on a GPS map. This adds to all the indicators from your Motion and Motion S sensor your average speed, track of your ride, elevation a…

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My data seems to be wrong. What can I do?

If you are new to Equisense and feel that the number of transitions is excessive, take the time to do more sessions: it is difficult to get an objective view of the number of transitions made before…

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My sensor does not connect to my account!

As a reminder, here is how to proceed to pair up a sensor to your account: How to associate a sensor to your account?. If you are unable to associate the sensor to your account, here are some checks…

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I forgot to stop my session!

Forgot to turn off your session and it's still running on the app? Don't worry, we've got you covered. Equisense sensors have an automatic shutdown system. Since version 2.5.16 for Motion and all ver…

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My session has disappeared. What can I do?

1st Question: Is your session stopped correctly? The first thing to do is to check whether the session has been stopped or not. ⏭ For that, rely on the LED of your sensor. Read as well : What do the…

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All my sessions have disappeared. What can I do?

Sometimes when you open your application (especially after an update), all the sessions seem to have disappeared. Don't panic, this is just a display. Your application must re-download the database o…

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I cannot add a picture!

If you can't add photos to your sessions, here are 2 things to check: Test by putting a smaller photo instead. If the photo is too large, the app may take a little while to save it. You can also try…

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I cannot log into the app/the website!

The application or the site? First of all, please note that the accounts for the website and the application are different. If you have created an account on our website, this account will not work f…

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The LED indicator is still purple even after the installation of the update has finished!

If the LED indicator of your sensor is still purple after the update, it means that the sensor is still waiting for the update and that it has not been installed. Don't worry. The installation of an…

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I cannot install the update!

The installation of an update can sometimes be a little tricky. So don't worry, this is normal. Make sure that these 3 conditions are fulfilled: Is your Bluetooth connection activated? Do you have a…

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I can't accept a horse someone wants to share with me

How to accept a shared horse? 📲. The horse's owner should have sent you a little message that looks like this: Hi, I'd like to share my horse with you via the Equisense App. Click on this link to acc…

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The "Equisense Coach" isn't showing up - What do I do?

If the Equisense Coach isn't showing up, make sure that: your app is up to date. you have an internet connection. the "Equisense Coach" box is checked (you can find it in the "Settings" tab). try to…

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The graphs do not appear on my video, what is the reason?

In order for the indicator graphs to overlay correctly on your video, it is necessary that : the session contains Equisense data. the video was taken at the same time as the session. ideally, the vid…

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