All Categories > How to use and setup Equisense products > Troubleshooting
18 articles
Step #1 - Check if the Equisense Motion and the App are up-to-date. The first thing to do when your Motion does not detect any jumps is to verify that you have installed the newest software on the Ap…
Updated 2 weeks ago by camille
My horse’s heart rate is too noisy throughout the session, how to fix it? The App can sometimes send you an error message telling you that the signal is too noisy. As a result, parts of the curve are…
Updated 3 weeks ago by camille
Why are my heart rate curves not complete? You will sometimes notice that parts of your heart rate curves are intersected by holes (without data). These are areas where the signal was not good enough…
You can't connect your sensor to your mobile device? We'll find a solution! To connect your sensor, here's how to proceed. Get your sensor and your phone. Turn on the bluetooth on your phone. Shake t…
Updated 2 weeks ago by Sina
Don't worry. It may happen that the sensor disconnects and reconnects during the training session. The reason for this is an interruption of the Bluetooth connection. The sensor has to reconnect agai…
[IMPORTANT MESSAGE GPS - HUAWEI & HONOR: DO NOT LOCK YOUR PHONE WHEN RECORDING A GPS SESSION]. Indeed, an issue with the GPS function can occur with Huawei and Honor phone. These two manufacturers ha…
In the Equisense App you have the possibility to track your ride on a GPS map. This adds to all the indicators from your Motion and Motion S sensor your average speed, track of your ride, elevation a…
In order to test the reliability of your data, you can perform some simple tests. One test could be to ride only on a straight line but in different gaits and check whether the Motion shows the right…
To connect your sensor to your account, you need a sufficient internet connection (Wifi or 4G). Make sure that the B luetooth connection of your mobile device and the sensor are actived (the LED indi…
Motion and Motion S have an automatic shutdown system. Please note that since version 2.5.16 for Motion as well as all versions for Motion S, an automatic shutdown feature has been added. The shutdow…
1st Question: Is your session stopped correctly? The first thing to do is to check whether the session has been stopped or not. ⏭ For that, rely on the LED of your sensor. Read as well : What do the…
Make sure that you have a good internet connection (Wifi or 4G) and start the app again. Your training sessions should appear now. In case they still do not appear, please contact us at contact@equis…
For iOS phones it is not possible to add a picture without a good internet connexion (Wifi or 4G). Please make sure that your connexion is sufficient and try again. In case the problem persists, plea…
If you cannot log into the app or the website, please check the following 3 points: Are you sure it is the right account? Are you sure you have the correct password? Did I create an account on the Ap…
If the LED indicator of your sensor is still purple after the update, it means that the sensor is still waiting for the update and that it has not been installed. Don't worry. The installation of an…
The installation of an update can sometimes be a little tricky. So don't worry, this is normal. Make sure that these 3 conditions are fulfilled: Is your Bluetooth connection actived? Do you have a su…
How to accept a shared horse? 📲. The horse's owner should have sent you a little message that looks like this: Hi, I'd like to share my horse with you via the Equisense App. Click on this link to acc…
If the Equisense Coach isn't showing up, make sure that: your app is up to date. you have an internet connection. the "Equisense Coach" box is checked (you can find it in the "Settings" tab). try to…
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