My sensor does not connect!
In order to connect your sensor to your mobile device, please make sure that these 3 conditions are fulfilled:
- Are you connected to the right account? (More information here)
- Is the bluetooth connection of your mobile device activated?
- Is the sensor active, i.e. does the LED indicator light up green without blinking?
If all these 3 conditions are fulfilled, the LED indicator should turn blue after clicking on the "+ button" in the menu bar of the app.
If this is not the case, switch off the Bluetooth, switch it on again and then try to connect. You can also try to directly connect your sensor in the Bluetooth parameters of your device. You recognize your sensor by its EQS number "EQS XXXXXXXX".
If this does not work, please write an email to firstname.lastname@example.org.