My sensor does not connect to my account!
As a reminder, here is how to proceed to pair up a sensor to your account: How to associate a sensor to your account?
If you are unable to associate the sensor to your account, here are some checks to make:
- To associate your sensor to your account, you absolutely need a good internet connection (Wi-Fi or 4G). Try again when you have good cell service.
- Also check that your phone's Bluetooth has been activated, and that the sensor is awake (the sensor's LED should be green).
- Check if the sensor is detected by your phone.
- If it appears as "Detected - Not Paired", go to step 4
- If it does not appear in the list at all, contact us
- Try pairing the sensor on another phone:
- If it works on another phone:
- Make sure your phone is compatible with Equisense
- Try restarting your phone
- If it doesn't work on another phone, contact us. The sensor may be blocked as it can be considered stolen.
- If it works on another phone:
If the problem persists, do not hesitate to contact us directly. We will be happy to assist you
