My sensor does not connect to my account!

Updated 3 years ago by Sina

To connect your sensor to your account, you need a sufficient internet connection (Wifi or 4G). Make sure that the Bluetooth connection of your mobile device and the sensor are actived (the LED indicator turns green).

If it is the first time you try to connect the sensor, you have to charge it before waking it up. More about the sensor setup: How do I put the sensor into operation? 

If the sensor shows an error message saying that it already belongs to someone else, make sure you are connected to the correct account. More information: My Motion already belongs to someone else!

If you bought your sensor second hand, then contact us at Your sensor is certainly still connected to its former owner's account.

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