Conditions of purchase and refund

7 articles

Is there a warranty coming with my Equisense Motion?

Equisense guarantees that the material supplied to you does not have any defects. However, your Equisense Motion comes with a warranty of two (2) years starting the day of purchase. We guarantee that…

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How does the "30 days satisfied or money back guarantee" work?

When you purchase an Equisense Motion Essential or Motion S sensor, you have 30 days to try it out and exercise your right of return if you are not satisfied, and ask for a refund. This period starts…

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Do I need a subscription to use the Motion or Motion S?

The Equisense Motion and Motion S do not require any subscriptions. The sensor is delivered to you as soon as it has been fully paid (199€ or 399€ on a one-time payment or payment in instalments). Th…

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How can I return the product?

You have 30 days (including the duration of legal withdrawal of 14 days) to revoke your agreement without having to provide any reason. Within these 30 days, you can send your product back to us at y…

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I bought my sensor from a reseller. What do I do if I have questions?

If you have bought your Equisense Motion from one of our partners for reselling or on amazon and you have a question or a problem, please feel free to contact our customer service. Contact Equisense…

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Precautions to take when buying used products

If you buy a used sensor from a private person, you should know that the warranty continues to apply within 2 years after the initial purchase. So check the official date of purchase of the material…

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Our referral system

Do you want to have some coupons while giving your friends an opportunity to buy our products for cheaper? We have a solution: it's our referral system! If you want to know more about it we made a pa…

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