FAQ Equisense - Shop and Delivery

Shop and Delivery

8 articles

Is there a warranty coming with my Equisense Motion?

Equisense guarantees that the material supplied to you is free of all kinds of defects. Your Equisense Motion comes with a warranty of two (2) years starting the day of purchase. We guarantee that th…

Updated 4 months ago by Sina

How does the "30 days satisfied or money back guarantee" work?

If for any reason you are dissatisfied with the purchase of your Equisense Motion Sensor, you may request a full refund of the purchase price within 30 days from the date of purchase. This allows you…

Updated 1 month ago by Jennifer Arnoux

Do I need a subscription to use the Motion?

The Equisense Motion does not require any subscription. The sensor comes into your possession as soon as the price for the product has been fully paid (one-time payment or payment in instalments). Th…

Updated 1 week ago by Jennifer Arnoux

How can I modify my bank information?

You have the possibility to modify your bank information that you used for your purchase. We even recommend you doing this before your credit card is no longer valid. In order to do so, just contact …

Updated 4 months ago by Jennifer Arnoux

What are the costs and time for delivery?

The delivery usually takes 3 to 7 working days and is conducted via DHL. The product will be delivered directly to your home. The delivery costs are to be borne by the buyer and amount to approximate…

Updated 1 month ago by Jennifer Arnoux

What is the price of the Motion in my currency?

The price of the Equisense Motion is €299 for the European market. This price includes VAT but not delivery costs. Please proceed to your shopping cart to discover the final sales price of your produ…

Updated 1 week ago by Sina

How can I return the product?

You have 30 days (including the duration of legal withdrawal of 14 days) to revoke your agreement without having to provide any reason. Within these 30 days, you can send your product back to us at…