Shop and Delivery

14 articles

Motion or Motion S ❤️ Which one is right one for me?

You've decided that you want to progress faster with the help of a training companion! Now you're at the step of thinking which is the right one for you? Here some points which might help you in your…

Updated 3 weeks ago by Sina

Where can I buy the Equisense Motion?

You've decided to buy the Equisense Motion or Motion S and wish to know where? Nothing easier than that! Simply visit our website , choose the color of your choice and place your order. Order your Eq…

Updated 4 months ago by camille

How can I contact Equisense?

Do y ou have a question ? We are always available to help you and answer all of your questions, even the most simple ones! We take our customer support very seriously because we know how important it…

Updated 3 months ago by camille

What is the price of the Motion or Motion S in my currency?

The price of the Equisense Motion is €199 for the European market. This price includes VAT but not the delivery cost. For this price, the package includes: the Equisense Motion Sensor. the USB cable.…

Updated 4 months ago by camille

How can I return the product?

You have 30 days (including the duration of legal withdrawal of 14 days) to revoke your agreement without having to provide any reason. Within these 30 days, you can send your product back to us at y…

Updated 3 months ago by Sina

I bought my sensor from a reseller. What do I do if I have questions?

If you have bought your Equisense Motion from one of our partners for reselling or on amazon and you have a question or a problem, please feel free to contact our customer service at contact@equisens…

Updated 4 months ago by Sina

Is there a warranty coming with my Equisense Motion?

Equisense guarantees that the material supplied to you does not have any defects. However, your Equisense Motion comes with a warranty of two (2) years starting the day of purchase. We guarantee that…

Updated 3 months ago by Sina

How does the "30 days satisfied or money back guarantee" work?

When you purchase an Equisense Motion or Motion S sensor, you have 30 days to try it out and exercise your right of return if you are not satisfied, and ask for a refund. This period starts from the…

Updated 3 months ago by camille

Do I need a subscription to use the Motion or Motion S?

The Equisense Motion and Motion S do not require any subscriptions. The sensor is delivered to you as soon as it has been fully paid (199€ or 399€ on a one-time payment or payment in instalments). Th…

Updated 3 months ago by camille

How can I modify my bank information?

You have the possibility to modify your bank information that you used for your purchase. We even recommend you doing this before your credit card is no longer valid. In order to do so, just contact…

Updated 4 months ago by camille

What are the costs and time for delivery?

The delivery usually takes 3 to 7 working days and is conducted via DHL. The product will be delivered directly to your home. The delivery costs are to be paid by the buyer and amount to approximatel…

Updated 3 months ago by camille

Can I pay in installments?

Yes, it's possible to get your Motion S with payment in two installments! Here's how it works: Go on our website --> https://equisense.com/products/equisense-motion-s-pack. Select the color of the at…

Updated 4 months ago by camille

⏩ May I add the strap with electrode to the Motion to get the Motion S?

❌ Unfortunately, this is technically not possible. Despite its similar functioning, the Motion S is very different from the Motion. We have had to change several components to allow the heart rate mo…

Updated 2 months ago by camille

Our referral system

Do you want to have some coupons while giving your friends an opportunity to buy our products for cheaper? We have a solution: it's our referral system! If you want to know more about it we made a pa…

Updated 4 weeks ago by camille

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